Support

Email support@brainfevermedia.com. In the app, Settings → Email Support… prefills your account id and version, which lets us find your purchases.

Common questions

Where are my files?

Every render is saved to your Mac: Settings → Library shows the folder and a Show in Finder button. Deleting a creation in the app moves its file to the Trash. Nothing you make is stored on our servers beyond the job record needed to deliver it.

A render failed. Was I charged?

No. Credits are refunded automatically when a render fails, including video jobs that fail after they were queued.

I bought Pro but the app still says Free.

Purchases usually appear within a few seconds of returning to the app. Open Credits & plan and press Refresh. If it still doesn't show, email us with your account id.

Do monthly credits roll over?

No. The 100 Pro credits expire at the end of each billing month. Credits from a pack never expire.

How do I reinstall without losing my library?

Your library lives in your user folder, not in the app, so reinstalling keeps it. Your account id is tied to this Mac; keep a note of it from Settings so we can move purchases if you change machines.

Updates

The app checks for updates automatically. Settings → Updates → Check Now forces a check.